How do I report an error in my report?
Send a data correction request through the contact page with the report ID, the affected category, why the record looks wrong and a supporting source.
Check the review date and linked sources for context. Live availability, prices and record coverage can vary by VIN, source, jurisdiction and time.
Send a data correction request through the contact page. Include the report ID, the affected category, why you believe the record is inaccurate, and a non-sensitive supporting source. Because report records come from government agencies and other third-party sources, VIN Lookup may direct a source-origin dispute to the relevant provider. The published response target is two business days. Never email full payment-card details or identity documents.
- A correction request needs four things: report ID, affected category, your reason, and a non-sensitive supporting source.
- A record that originates with a state agency, insurer or other source may be routed to that provider rather than changed by VIN Lookup.
- A wrong statement on a VIN Lookup guide page is a separate path: send the page URL, the disputed statement and a source.
What to send, and where to find the report ID
The contact page defines the data correction request: include the report ID, the affected category, why you believe the record is inaccurate, and a non-sensitive supporting source. The report ID is the identifier in your report address — your report opens at /reports/ followed by that ID — and the delivery email prints it at the bottom as the report reference. Your dashboard also shows a shortened order reference on each purchase card.
Keep sensitive material out of the message. The contact page asks you not to send payment-card details or sensitive identity documents by email, so describe the supporting source (a title document, a repair invoice, a state record) rather than attaching everything you hold.
Which path applies to your problem
A disputed record inside the provider document is a data correction request. A wrong or unclear sentence on a VIN Lookup page is an editorial correction: the editorial policy asks for the page URL, the disputed statement and the supporting source, and commits to correcting material errors and clarifying ambiguous coverage language.
A delivered report whose VIN differs from the VIN you confirmed at checkout because of our error is a different matter again — the refund policy lists that among the requests it will review, using the contact page with your checkout email, order ID and the last six characters of the VIN.
| What is wrong | Where it goes | What to include |
|---|---|---|
| A record inside the report | Data correction request | Report ID, category, reason, non-sensitive source |
| A statement on a guide page | Editorial correction | Page URL, disputed statement, supporting source |
| Report VIN ≠ checkout VIN | Refund review | Checkout email, order ID, last six VIN characters |
Steps
- Find the report ID in the report address or the report reference line of the delivery email.
- Name the exact category and the exact record you dispute.
- Explain in one or two sentences why it looks wrong.
- Describe a non-sensitive supporting source.
- Leave card numbers and identity documents out of the message.
What this does not cover
- The policy commits to a review path, not to a particular outcome; a source-origin dispute may be directed to the provider that supplied the record.
- The terms state that vehicle data can be delayed, incomplete or inaccurate and that some events are never reported, so a correction cannot add a record no source holds.
- An empty or blank category is not an error to report — it means no covered record was returned.
Sources reviewed
Open the underlying public source and verify that its scope matches the question you are asking.
Frequently asked questions
Can VIN Lookup edit the record inside the provider PDF?
No. The terms state the complete provider report is stored and delivered without rewriting, restyling or otherwise modifying it. A correction has to be made at the source, which is why source-origin disputes may be directed to the provider.
Is a missing accident record an error?
Not by itself. No provider sees every repair, cash transaction or jurisdiction, so a non-match is not proof that an event never occurred. Report a record you believe is wrong, not a category that came back empty.
Do I need to be signed in to send a correction request?
The contact page does not require an account. It asks for the report ID and the details of the disputed record so the request can be matched to your order.
Will a correction request pause a refund request?
The policies are separate. The refund policy lists its own eligible requests and its own review path; sending a correction request does not open or close a refund review.