How do I contact VIN Lookup support?
Email support@free-vin-lookup.com with the email you used at checkout and your order or report ID. Never send card details or ID documents.
Check the review date and linked sources for context. Live availability, prices and record coverage can vary by VIN, source, jurisdiction and time.
Email support@free-vin-lookup.com. That inbox is the published support route, and the contact page, the order status screens, the report delivery card and My Reports all link to it. Include the email address you used at checkout and your order or report ID so the message can be matched to your purchase. Do not send payment-card details or sensitive identity documents by email. The contact page states a typical response target of two business days.
- One route: the support email address published on the contact page, linked from every order and report screen.
- Lead with the checkout email and the order or report ID — that is how a purchase is found.
- Card numbers and identity documents must never be sent by email.
- The contact page states a typical response target of two business days, not a guaranteed reply time.
What to include so the first reply is useful
The contact page asks for two things on order and report questions: the email address used at checkout and the order or report ID. Orders are tied to the checkout email, so without it a purchase is hard to locate. If a report did not arrive or will not open, add the last six characters of the VIN and describe what the screen actually showed. A data-correction request is different: the page asks for the report ID, the affected category, why you believe the record is inaccurate and a non-sensitive supporting source.
What must stay out of the message
Do not email payment-card details or sensitive identity documents. The contact page says so directly, and the refund policy repeats it. Support does not need a full card number to find a charge — the order ID and the checkout email are enough. For privacy or accessibility matters the contact page asks you to use the subject line “Privacy request” or “Accessibility feedback” so the message reaches the right review path. There is no separate ticket portal to sign up for: the same email address is the destination behind every support link in the product.
Steps
- Use the email address you entered at checkout.
- Quote the order ID or report ID.
- Add the last six VIN characters when a report is involved.
- Describe what the screen showed, and when.
- Leave card numbers and ID documents out of the email.
- Use a “Privacy request” or “Accessibility feedback” subject when that applies.
What this does not cover
- Two business days is the response target published on the contact page, not a guarantee.
- Support can open a refund review under the refund policy; the policy promises review, not an outcome.
- Disputes about where a record originated may be directed to the data provider rather than resolved by VIN Lookup.
Sources reviewed
Open the underlying public source and verify that its scope matches the question you are asking.
Frequently asked questions
What should I try before emailing about a missing report?
Sign in with the same email address you used at checkout — the order status page says a paid purchase then appears in My Reports automatically. If you paid as a guest, reopen the order in the same browser you paid from. If it is still not visible, email support with the order ID.
Is there a phone number for VIN Lookup support?
The contact page publishes an email support route only. No phone line is listed, so email is the channel to use for orders, report access, corrections, privacy and accessibility.
How do I ask for a refund review?
The refund policy asks you to use the contact page with the checkout email, the order ID, the VIN ending in its last six characters and a description of the issue. It also repeats that full payment-card details must never be emailed.
Can support correct a record inside my report?
You can request a correction with the report ID, the affected category, why you believe it is inaccurate and a non-sensitive supporting source. The editorial and contact pages note that source-origin disputes may be routed to the relevant provider.