Can I get a refund if the report has few or empty records?
Usually not. The policy states that an empty category does not by itself make a delivered report defective, and generated reports are generally final.
Check the review date and linked sources for context. Live availability, prices and record coverage can vary by VIN, source, jurisdiction and time.
Usually not. The refund policy states that data availability varies by vehicle and that an empty category does not by itself make a delivered report defective, and that once a custom report has been generated and made accessible, purchases are generally final. Refund review exists for billing and delivery faults: a duplicate charge, a report that was never delivered, a file that will not open, or a VIN mismatch caused by our error.
- An empty category is a reported state, not a missing product.
- Generated and accessible reports are generally final except where law or an eligible billing or delivery issue applies.
- If you think a specific record is wrong, the contact page has a correction route that is separate from refunds.
Why a sparse report is not treated as defective
No provider can create a record that was never filed. Our data-sources page states that no provider sees every repair, cash transaction or jurisdiction, and that terminology, timing and participation vary by state and provider. A category can come back empty because nothing was reported, because the category or jurisdiction is outside the source's coverage, or because a source was unavailable for that lookup.
That is why the refund policy tells buyers, before purchase, to review the sample report and coverage limitations, and why it says an empty category alone does not make a delivered report defective. The product you paid for is the source-labeled lookup against the covered records for your VIN, not a guaranteed number of events.
What you can do instead
Read the empty categories as unknown rather than clean, then verify elsewhere: compare the physical VIN and the title documents, and arrange an independent pre-purchase inspection. The terms state that a report is informational and not a warranty, appraisal, title opinion or substitute for document verification and inspection.
If you believe a record shown in the report is inaccurate, the contact page has a data correction request path: include the report ID, the affected category, why you believe the record is inaccurate and a non-sensitive supporting source. Source-origin disputes may be directed to the relevant provider. If the file itself will not open after reasonable troubleshooting, that is a different case and is listed as eligible for refund review.
What this does not cover
- This page describes how eligibility is written; every request is still reviewed individually.
- Coverage varies by VIN, source, jurisdiction and reporting date, and missing records are not created by purchase.
- Non-waivable consumer rights are not limited by the refund policy.
Sources reviewed
Open the underlying public source and verify that its scope matches the question you are asking.
Frequently asked questions
Does an empty category mean the vehicle is clean?
No. 'No record returned', 'not covered', 'unavailable' and a confirmed result are different states, and a coverage gap is never turned into a clean-history claim.
Can I see what a paid report looks like before buying?
Yes. The sample center publishes an original provider test PDF alongside a clearly labeled explainer, and the free VIN identity decode runs before any payment.
Can I ask for a record in my report to be corrected?
Yes. Send the report ID, the affected category, why you believe the record is inaccurate and a non-sensitive supporting source through the contact page. Source-origin disputes may be directed to the provider.