What does 'Payment under review' mean?
It means a dispute was recorded against your payment and the provider is reviewing it, so report access is paused rather than removed while that runs.
Check the review date and linked sources for context. Live availability, prices and record coverage can vary by VIN, source, jurisdiction and time.
It means a dispute has been recorded against the payment for that order and the payment provider is reviewing it. VIN Lookup pauses access instead of deleting anything: the order page reads 'Report access is paused while the payment provider reviews this transaction', and pack credits show as paused. When the review ends, access is either restored in full or removed, depending on how the dispute is resolved.
- Paused, not deleted: the entitlement is suspended while the review runs.
- It is the public label for an order the system holds in a disputed state.
- It is a different state from 'we are manually checking your report'.
Where you see it, and what it says
The order page shows 'Payment under review' with the line 'Report access is paused while the payment provider reviews this transaction.' On a pack the credits area shows 'Report credits under review - These credits are paused while the payment dispute is reviewed.' In My Reports the same order reads 'Report access is paused - The payment provider is reviewing this transaction, so the report cannot be opened right now.'
Under the surface, the order is held in a disputed state and the entitlement is suspended. Because every report read requires an active entitlement on a paid order, the PDF will not open from any link while the pause lasts.
How the status clears
The status changes only when the payment provider sends a resolution event. If the dispute is won or cancelled, the order returns to paid, the suspended entitlement becomes active again and fulfilment is restored. If it is lost, accepted or left to expire, the order becomes a chargeback and the entitlement and reports are revoked.
If you did not open a dispute yourself and this appeared unexpectedly, contact support with the order ID and the email used at checkout so it can be looked at from the order side.
Steps
- Do not pay again while the order is under review.
- Note the order reference shown on the same page.
- Contact support if you did not start a dispute yourself.
What this does not cover
- Nothing in the product states how long a review takes; the timing belongs to the payment provider.
- There is no timer that clears this state; only a resolution event changes it.
- The status does not say who opened the dispute or on what grounds.
Sources reviewed
Open the underlying public source and verify that its scope matches the question you are asking.
Frequently asked questions
Is this the same as 'Your payment is secure - we are checking the report'?
No. That message is a manual fulfilment check on a paid order, where the payment is fine and delivery is paused. 'Payment under review' is about the payment itself being disputed.
Will my report be deleted while it is under review?
The status pauses access rather than removing it. The entitlement is suspended, and it is set back to active if the dispute is won or cancelled.
Can support lift the pause for me?
The order flow changes this state only from the payment provider's dispute events, so support cannot simply switch it back. Contact them anyway if the dispute is not yours.