What does ‘We’re manually checking your report’ mean?
It means the payment is recorded and automatic delivery is paused so a person can verify the order, protecting you from a duplicate purchase or a wrong report.
Check the review date and linked sources for context. Live availability, prices and record coverage can vary by VIN, source, jurisdiction and time.
It means your payment is recorded and automatic delivery has been paused on purpose. The message is sent when a report job cannot be completed safely on its own — typically when the provider request ended without a usable answer — so a person verifies the order before anything is delivered or ordered again. The pause protects against a duplicate purchase or an incorrect report. You do not need to do anything, and you should not pay again.
- The payment is already recorded; the order exists and is being tracked.
- The pause is deliberate protection against a second, potentially billable provider purchase.
- You are asked to wait for an update rather than to act — and never to order again.
- Support receives a private copy of the same message, so a person already has the case.
What triggers the manual check
The documented case is a provider request that ended without a usable answer: no status, no provider report identifier and no complete PDF were retained for the attempt. From the outside, a slow generation, a network failure and a completed job whose response was lost all look identical.
Repeating the request automatically would risk paying the data provider twice for the same vehicle, so the job is held for a manual check instead. The internal rule is explicit: do not blindly reorder by VIN after a timeout, a disconnection or an ambiguous response.
What you see, and what happens next
Three surfaces say the same thing. The email is headed ‘We’re manually checking your report.’ and states that the payment was received, that the team needs to verify the report before delivering it, and that you should not place another order or pay again. The order page says the payment is secure and that automatic delivery is paused to prevent a duplicate charge or an incorrect report. My Reports shows a single-report order with the payment safe and delivery paused for a manual check; a pack instead shows its report credits protected for review while support reconciles the paid order.
The message promises an email update once the check is complete, and invites a reply if you need help. A private copy also goes to support. No subscription is created by any of this, and the order reference shown on the page is what support needs from you.
| Where | What it says | What it offers |
|---|---|---|
| Verification email | We’re manually checking your report | Reply for help; wait for the update |
| Order page after payment | Your payment is secure — we are checking the report | The order reference, for support |
| My Reports | Your payment is safe — we are checking this report | Contact report support with that reference |
Steps
- Keep the order reference from the page or the email.
- Do not place another order for the same vehicle.
- Watch for the update email.
- Reply to the verification email if you need help sooner.
What this does not cover
- No resolution time is published for a manual check, and the only documented incident is a single case.
- The message commits to an email update, not to a delivered report: a provider with no usable record is handled as a different, terminal case.
- This describes the manual check as the product implements it today, not a guarantee about every future incident.
Sources reviewed
Open the underlying public source and verify that its scope matches the question you are asking.
Frequently asked questions
Do I need to reply or do anything?
No action is required. The message says the team will email an update once the check is complete, and it invites a reply only if you need help with the order. The one thing it asks you not to do is place or pay for another order.
Is this the same as the ‘action needed’ email?
No. That message is sent for a different outcome: the provider returned no usable vehicle-history record, so the report cannot be produced. It asks you to reply so the team can arrange a refund for that order, and again asks you not to order the same vehicle again.
Can I still see the order while delivery is paused?
Yes. Sign in with the same email used at checkout and the order appears in My Reports with its current state and the reference support needs. The report itself cannot be opened while delivery is paused.
Was my card charged twice?
The pause exists to avoid a second purchase from the data provider, which is a cost on our side rather than a new charge on your card; the message states that your original payment and order are already recorded. If your statement does show two charges for one order, that is an eligible refund review request.